Green University Library

Library Service Quality Survey Form

1. Identification:





2. On average, how often do you visit the library?

3. Purpose of visiting library?

4. How would you rate GUB library staffs regarding their behavior?

5. How would you rate each of the following library services?
Excellent Good Fair Bad
a. Customer service
b. Collection (books, newspapers, magazines etc.)
c. Program (Information Literacy class)
d. Online services (website, research databases, etc.)
e. Book Borrowing Process
f. Computers
g. Internet access
h. Facilities
i. Hours of operation
j. Reading Rooms (Single study, group study & teachers’ corner)
k. Overall, how would you rate the library?

Thank you for your cooperation. Feel free to provide your feedback on overall library services so that we could improve ourselves and provide better services in future.